Refund policy
Return & Refund Policy
The Resilient Store
Made-to-Order Merchandise
Our merchandise is made to order specifically for each customer. Because items are produced after purchase, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.
Please review the product description and sizing guide carefully before ordering.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Email theresilientmgmt@gmail.com with:
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Your order number
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A description of the issue
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Clear photographs showing the problem, when applicable
We will review your request and arrange an appropriate remedy, such as a replacement or refund, at no additional cost when warranted.
Please do not return an item unless we provide specific instructions.
Lost or Missing Orders
If your order has not arrived by the estimated delivery date, please contact us so we can investigate.
For lost shipments, please report the issue within 30 days of the estimated delivery date whenever possible.
Exchanges and Sizing
Because our apparel is made to order, we generally cannot offer exchanges for sizes or colors selected incorrectly.
If we send an item that does not match your order, we will work to correct the mistake.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order.
Changes or cancellations may be possible before production begins, but cannot be guaranteed once fulfillment is underway.
Refunds
When a refund is approved, it will be issued to your original payment method. Processing times vary depending on your bank or payment provider.
Your Consumer Rights
Nothing in this policy limits or excludes rights or remedies available to you under applicable consumer protection laws.
Contact Us
The Resilient Band LLC
Please include your order number when contacting us about an existing purchase.