Shipping policy
Shipping Policy
The Resilient Store
Made-to-Order Merchandise
Our merchandise is produced on demand through our fulfillment partner, Printful. Each item is prepared after an order is placed, rather than shipped from pre-existing inventory.
Processing and Delivery Times
For orders shipped within the United States, estimated delivery generally ranges from 5–18 days, depending on the product, production requirements, destination, and shipping conditions.
Delivery estimates are not guaranteed. Actual delivery times may vary during holidays, periods of high demand, or unexpected carrier delays.
Shipping Costs
Shipping charges are calculated and displayed at checkout before payment. Available shipping options and rates depend on the destination and items ordered.
Selecting an expedited shipping option does not necessarily shorten the time required to produce an item.
Order Tracking
Once your order ships, you will receive a shipping confirmation with tracking information when available.
Tracking updates may take additional time to appear after the shipping label is created.
International Shipping
International shipping may be available to supported destinations. Delivery times vary by country.
International customers may be responsible for applicable customs duties, import taxes, or other fees unless otherwise indicated at checkout.
Incorrect Addresses and Delivery Issues
Customers are responsible for providing an accurate shipping address at checkout.
If you discover an address error, contact us as soon as possible. Address changes cannot be guaranteed once an order enters production or ships.
If your order is lost, damaged, or significantly delayed, please contact us so we can investigate and help resolve the issue in accordance with applicable consumer rights.
Contact Us
For shipping questions or order assistance:
The Resilient Band LLC
Please include your order number when contacting us.